Return Policy

Return Policy

We strive to provide quality customer service and want our customers to be completely satisfied. If you are not completely satisfied for any reason, you may return your purchase within 14 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other additional charges. Also, must have Original Certificate of Origin without being registered or signed. For this reason, we can’t accept returns in store on scooters because we register it after you purchase the scooter. We are unable to accept returns if it is registered because it now belongs to you legally and would have to be resold back to us, then registered which does not constitute as “New” and can’t be resold. Online returns of scooters will be accepted only if Original Certificate of Origin is not registered or signed. Buyer pays and makes all arrangements for return shipping.

The following is our Return Policy Agreement:

*Please contact one of our friendly staff to obtain a Return Merchandise Authorization number (RMA) or email us at Returns will not be accepted without an RMA number. Once you have an RMA number it is your financial responsibility to return the item to the address specified.

Customers are responsible for returning the merchandise at their own expense.

Freight collect and COD packages will not be accepted.
If you do not have the original packaging, manuals, or the item is slightly used, that’s ok too. We will still process a return with a small deduction on your refund for what is missing. We do not accept any return vehicle that has any sustained damages.

* 25% – 35% restocking fee may be applied according to the condition.

*This guarantee will not warrant returns on items that are damaged, have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.

* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.

* We don’t accept worn cloth, shoes, gears return. Unauthorized return subject to variable restock fees based on the condition.

* Order may be canceled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However, you will be charged a 6% cancellation fee.

Terms and Conditions

Terms: Most domestic and foreign orders will be charged actual shipping costs this website is linked to current shipping rates. Unless specified, all domestic orders will be shipped by USPS or UPS, via regular ground service. We reserve the right to select the best possible means of delivery based on the dimensional weight of the parcel, delivery address, the day of the week, overall delivery time, etc. UPS Next Day, 2nd Day, and 3rd Day services are available at an extra charge but must be requested when the order is placed. We accept Visa, MasterCard, American Express, Discover, and PayPal.

Out of Stock Items: “Out of Stock” items include any item(s) that are not in stock at the time an order is placed. These items can be sent automatically once back in stock, at the customer’s request. There will be additional shipping charges when the item(s) is shipped. We will honor prices per the original date an order is received. You will NOT be called before the item is automatically shipped to you, so please call to cancel any back ordered items you no longer want. Your account will be charged for the item. We’ll do our best to provide accurate expected dates for any Out of Stock products but long-term back orders, more than 2 months, are possible due to the nature of our suppliers and fulfillment of goods.

Delivery: Orders are generally filled within 24 hours of receipt. Most orders received by 4 PM CST are shipped on the same business day. Please keep in mind that an order placed after 4 pm Friday, or on Saturday and Sunday will not ship until Monday.

Claims: Title to merchandise passes to the customer upon delivery to the common carrier. All merchandise is packed so that it will arrive in good condition. Delivery of the merchandise in good condition is the responsibility of the carrier. All claims for damaged or missing parts must be filed with the carrier immediately. YOU MUST KEEP THE ORIGINAL SHIPPING BOX AND SHIPPING LABEL TO MAKE A CLAIM. CLAIMS WITHOUT ORIGINAL PACKING WILL NOT BE APPROVED. Shortages and discrepancies must be reported within two days of receipt of goods. AN EMAILED OR FAXED COPY OF THE INVOICE WILL BE REQUIRED IN THE EVENT OF ANY SHORTAGES.

Performance Items: Performance parts including but are not limited to any item made to increase the vehicle’s power or handling, other than what is specified by the original manufacturer. Performance parts are designed for racing applications only and are not intended for use on public streets or highways. Any damages direct, incidental, or consequential to persons or property due to their use are the responsibility of the purchaser. THESE ITEMS DO NOT COME WITH ANY WARRANTY. In addition; installation of performance parts on any vehicle may void part or all of the vehicle’s warranty. Use at your own risk. Performance items are not returnable.

Accessories: Accessories include, but are not limited to any item you install other than what is specified by the original manufacturer. Certain accessories sold by Classic Scooters USA are NOT recommended for use on public streets or highways. Any damages direct, incidental, or consequential to persons or property due to their use are the responsibility of the purchaser. Installation of Accessories on any vehicle may void part or all of the vehicle’s warranty. Use at your own risk.

Closeout Items: Items marked as “Clearance” or “Closeout” are items that are discontinued and will no longer be available once stocks on hand are sold out. Clearance and closeout items are not returnable.

Special Orders: Any item that is not regularly carried by Classic Scooters USA but is requested by a customer is considered a “special order.” Special order items are not returnable.

Classic Scooters USA reserves the right to limit the supply of any merchandise. Due to changing foreign exchange rates and inflationary forces, prices are subject to change without notice. We are happy to quote current prices at any time. We reserve the right to ship all orders at the price in effect on the shipment date.

CLASSIC SCOOTERS USA MAKES NO WARRANTY AS TO PRODUCTS IT DISTRIBUTES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CLASSIC SCOOTERS USA will, however, pass on all warranties made by the manufacturer, who has sole responsibility for performing such warranties. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and testing of its products, and Classic Scooters USA accepts no liability for such damages. Classic Scooters USA shall not be liable for indirect or consequential damages.

By purchasing items from Classic Scooters USA you are agreeing to all the above terms and conditions.